A Lubi's Story, randomly selected from 12 stories.

You probably won't like this story. I discovered Lubi's 2 years ago when I moved to an apartment nearby one of your stores. I discovered that I love the Famous Lubi with just a little bit of mayonnaise and with sweet peppers. None of the other stuff. So for the past 2 years I've ordered about 1 PER WEEK, mind you, and never had a problem. Until 2 weeks ago, that is, when I got hot peppers instead of sweet. Then this week I got no mayonnaise at all. Instead, it had mustard, which I don't like--and raw onions, which I like even less. I usually order to go during the afternoon and save the sandwich for dinner, around 7:30 or 8 PM. So by the time I discovered those errors, it was too late, you were closed. If it happens one more time, I'm afraid I'll have to find another favorite sandwich restaurant. Response from LUBINND: I do apologise for the errors on your Lubi, though our LUBI'S are unique they are also difficult in ordering, this is something we have had to deal with over the years. We try so hard for our employees to take time to hear what you are ordering, when it comes to the toppings. All Lubi's come with mayo, must, hot peppers, sweet peppers and raw onions, if you have items you want left off, please do, repeat yourself to our employees to a sure you are getting what you want. Also, our Sunbeam Rd. locations generally, has sweet pepper w/ little hot peppers customers, where as our University Blvd customers are the opposite, and yet our Beach Blvd and A1A customers seem to lean more to hot no sweet. So as I said, our toppings are difficult when ordering. Thank you for your letter, for bad stories are just as important to us, as our good stories.
              Joan Harrington